Refund & Return Policy

This policy explains when you can return a Polycheme product bought on polycheme.com, and how replacements and refunds work.

1. Return window

You can request a return within 5 days of delivery. Requests made after 5 days cannot be accepted.

2. What you can return

• Unopened products: bottles that are unopened, unused and in their original packaging with the seal intact.
• Damaged or leaking products: items that arrive broken, leaking or damaged in transit.
• Wrong products: items that are not what you ordered.
• Defective products: items with a manufacturing defect.

3. What cannot be returned

• Opened bottles, or bottles from which any sealant has been used or poured into a tyre
• Products damaged after delivery or through incorrect use
• Products without their original packaging or with a broken seal (unless they arrived that way)
• Requests made more than 5 days after delivery

Because tyre sealant is a gel-based chemical product, we cannot resell opened bottles. Please check the product and pack size before opening.

4. How to request a return

1. Call or email us within 5 days of delivery with your order ID and the reason for the return.
2. Share clear photos of the product, the seal and the packaging. For damaged or leaking items, please also share a photo of the outer box as it arrived.
3. Our team will review your request and confirm whether it is approved, along with the return address.
4. Pack the product securely in its original packaging and send it to the address we give you.

5. Return shipping charges

• Unopened products you no longer want: you pay the cost of shipping the product back to us.
• Damaged, wrong or defective products: Polycheme covers the return shipping cost.

6. Inspection

When the product reaches us, we check that it matches your request. Unopened returns must be unused, sealed and in original packaging. If a returned product does not meet these conditions, the return will be declined and the product can be sent back to you at your cost.

7. Replacement or refund

For damaged, wrong or defective products, you can choose either a replacement or a refund. If a replacement is out of stock, we will refund you in full.

For unopened products returned because you no longer want them, we issue a refund once the return passes inspection.

8. How refunds are paid

Refunds are paid to the original payment source (the UPI ID, card, net banking account or wallet you paid with). After we initiate the refund, the time it takes to reflect depends on your bank or payment provider:

• UPI / wallets: 1 to 3 working days
• Bank transfer / net banking: 3 to 7 working days
• Cards: 5 to 10 working days

9. Cancellations

You can cancel an order at any time before it is dispatched. See our Cancellation Policy for details.

10. Distributor and bulk orders

Returns on distributor and bulk orders follow the terms agreed with your distributor account. Please contact our team before sending any product back.

11. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a new “Last updated” date.

12. Contact us

Questions about this policy? Reach us at:

Polycheme
B-804, Tower 4, NX One, Techzone 4, Greater Noida West, Uttar Pradesh 201306, India
Phone: +91 78978 30123
Email: enquiry@polycheme.com