Terms & Conditions

1. Introduction

Welcome to our website. By using our platform, browsing products, or making a purchase, you accept all the Terms & Conditions mentioned here. If you do not agree, please stop using the website.These Terms apply to all users, customers, visitors, and anyone accessing our services.

2. Account Creation

Correct Information
Provide only accurate and complete details.

Keep It Secure
Protect your account and login details.

No Sharing
Do not share your password with anyone.

Report Issues
Inform us immediately if you notice any unauthorized access.

Policy Violations
Accounts breaking rules may be suspended.

Update Details
Keep your contact and profile information updated.

3. Product Information

We sell tyre sealants, tyre valves and related tyre-care products.
We try to provide accurate:

• Product descriptions
• Prices
• Images
• Specifications

However, slight differences may occur due to display settings, packaging updates, or manufacturing changes.

4. Pricing & Payments

• All prices listed on the website are final unless updated
• Payments must be completed through secure payment gateways
• By placing an order, you confirm your payment details are valid

We may cancel an order if:

• Product is unavailable
• Pricing was displayed incorrectly
• Payment could not be verified
• Suspicious activity is detected

5. Order Confirmation

After placing an order, you will receive an order confirmation via Email/SMS.

If there are any issues, our team may contact you for additional information.

⏱ Orders are processed only during working hours.

6. Shipping & Delivery

Delivery duration varies based on your location and courier availability.

⏳ Courier delays or external factors are beyond our control.

Customers must provide the correct and complete shipping address.

If a parcel returns due to an incorrect address, re-shipping charges may apply.

7. Returns & Refunds

You can request a return within 5 days of delivery. Unopened products in original packaging, and products that arrive damaged, leaking, wrong or defective, are eligible. Opened or used bottles cannot be returned. Full details, including return shipping charges and refund timelines, are in our Refund & Return Policy.

8. Warranty

Some products may include a manufacturer warranty.
Claims must follow the manufacturer’s conditions.
We are not responsible for:

• Wear and tear
• Damage caused by improper use
• Installation errors

9. Acceptable Use

You agree NOT to:

• Upload harmful files (viruses, malware, scripts)
• Attempt to hack or damage the website
• Copy or reuse website content without permission
• Perform fraudulent activities

Violations may lead to account termination.

10. Intellectual Property

All content — including logos, images, product photos, text, graphics, and designs — belongs to us.
No one can use or copy our content without written permission.

11. Third-Party Services

We use third-party platforms for:

• Payment processing
• Shipping
• Analytics
• Marketing

We are not responsible for issues caused by third parties.

12. Limitation of Liability

We are not responsible for:

• Delays in delivery
• Product misuse
• Installation issues
• Damage caused by negligence
• Loss of profits or indirect damages
• Technical errors or service interruptions

Use all products as per instructions and recommended guidelines.

13. Indemnification

You agree to protect us from any claim, damage, or loss arising from:

• Misuse of our website
• Policy violations
• False information
• Illegal activities

14. Changes to Terms

We may update these Terms anytime without prior notice.
Continued use of the website means you accept the updated Terms.

15. Governing Law

These Terms follow the laws of India.
Any disputes will be handled under the appropriate legal jurisdiction.

16. Contact us

Questions about this policy? Reach us at:

Polycheme
B-804, Tower 4, NX One, Techzone 4, Greater Noida West, Uttar Pradesh 201306, India
Phone: +91 78978 30123
Email: enquiry@polycheme.com